Terms of service
📜 Terms of Service
OVERVIEW
This website is operated by ZORIEN. Throughout the site, the terms “we”, “us”, and “our” refer to ZORIEN.
ZORIEN offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction of residence.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction when using our Service.
You must not transmit any malware, viruses, or destructive code.
Any violation of these Terms may result in immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, except where prohibited by applicable law.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions across various networks.
Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.
SECTION 3 – PRODUCTS OR SERVICES
Certain products may be available exclusively online and may have limited quantities.
Custom-made or personalized products—including but not limited to:
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personalized nameplates
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custom pendants
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engraved jewelry
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made-to-order products
are final sale and are not eligible for cancellation, return, exchange, or refund except where required by applicable law.
Final sale, promotional, clearance, or discounted items are also non-refundable.
All returns and refunds are subject to our Refund & Return Policy, available at:
https://zorien.com/policies/refund-policy
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 4 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate billing and account information for all purchases made on our website.
By placing an order on this website, you confirm that:
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you are the authorized cardholder, or
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you have the authorization of the cardholder to use the payment method.
You agree that the transaction is authorized and legitimate.
ZORIEN reserves the right to refuse, cancel, or limit any order that appears suspicious, fraudulent, or placed in violation of these Terms.
Orders suspected of fraud, abuse of return policies, or unauthorized payment activity may be investigated and canceled at our discretion.
SECTION 5 – SHIPPING & DELIVERY
All orders are shipped in accordance with our Shipping & Delivery Policy:
https://zorien.com/policies/shipping-policy
Once a shipment has been delivered to the address provided by the customer at checkout and confirmed by the shipping carrier, the order will be considered fulfilled.
Delivery confirmation and carrier tracking records may be used as evidence in the event of a chargeback or payment dispute.
SECTION 6 – PAYMENT DISPUTES & CHARGEBACKS
Customers agree to contact our support team before initiating any payment dispute or chargeback.
If a chargeback or payment dispute is initiated without contacting us first, ZORIEN reserves the right to submit the following evidence to the issuing bank or payment processor:
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order confirmation records
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payment authentication data
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IP address and device information
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shipping and delivery confirmation
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customer communication records
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applicable store policies
Fraudulent or abusive chargebacks may be reported to the relevant payment processor or financial institution where applicable.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools which we neither monitor nor control.
These tools are provided “as is” and “as available” without warranties of any kind.
Your use of these tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our Service may contain links to third-party websites.
We are not responsible for examining or evaluating the content or accuracy of these websites and assume no liability for any third-party materials or services.
SECTION 9 – USER COMMENTS AND FEEDBACK
If you send us suggestions, ideas, or other materials, you agree that we may use them without restriction and without obligation to compensate you.
You agree that your submissions will not violate any laws or third-party rights.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, available at:
https://zorien.com/policies/privacy-policy
SECTION 11 – ERRORS AND OMISSIONS
Occasionally there may be information on our website that contains errors or inaccuracies.
We reserve the right to correct such errors and to update or cancel orders if necessary.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes, including but not limited to:
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violating intellectual property rights
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transmitting malicious code
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submitting false or misleading information
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collecting personal data without authorization
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interfering with the security of the website
We reserve the right to terminate access for violations of these Terms.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Your use of the Service is at your sole risk.
All products and services are provided “as is” and “as available” without warranties of any kind.
To the maximum extent permitted by law, ZORIEN shall not be liable for any indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless ZORIEN and its affiliates, officers, employees, and partners from any claims or demands arising from your breach of these Terms.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by either you or us.
We may terminate your access to our Services if you violate any provision of these Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms, along with our policies posted on the website, constitute the entire agreement between you and ZORIEN.
SECTION 18 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the HONG KONG.
SECTION 19 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
Your continued use of the website following such changes constitutes acceptance of the updated Terms.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms should be directed to: