Shipping policy
📦 Shipping & Delivery Policy
Thank you for shopping with ZORIEN.
We are committed to delivering your order safely, efficiently, and transparently. Please review our shipping policy carefully before placing an order.
Shipping Fees
We offer flat-rate international shipping on all orders.
Shipping fees typically range from USD $45 to $55, depending on the destination.
The exact shipping cost will be calculated and displayed at checkout before payment.
All prices on our website are displayed in USD.
Once an order has been shipped, shipping fees are non-refundable.
Processing Time
Orders are typically processed within 1–7 business days after payment has been successfully confirmed.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Processing times may vary during:
-
Peak seasons
-
Promotional events
-
Holidays
Estimated Delivery Time
Estimated delivery time is 3–9 business days, depending on your location.
Delivery estimates:
-
do not include processing time
-
are not guaranteed delivery dates
Delays may occur due to factors including but not limited to:
-
Customs clearance
-
Carrier delays
-
Public holidays
-
Weather conditions
-
Other unforeseen logistics circumstances
Shipping delays do not qualify an order for cancellation, return, or refund, except where required by applicable law.
Shipping Carriers
We ship orders using trusted international carriers including:
-
DHL
-
UPS
-
Other reputable logistics partners when applicable
Carrier selection may vary depending on:
-
Destination
-
Package size
-
Logistics availability
Duties & Taxes
Custom duties, taxes, or import fees (if applicable) are the responsibility of the customer.
These charges are determined by local customs authorities and are not included in the shipping fee.
ZORIEN has no control over these charges and cannot predict their amount.
Tracking Information
A tracking number will be provided via email once your order has been shipped.
Please allow 24–48 hours for tracking information to update after shipment.
If you do not receive tracking details within this timeframe, please contact our support team.
Delivery Confirmation
All shipments include tracking and delivery confirmation provided by the carrier.
For certain orders, a signature may be required upon delivery.
Once the carrier confirms that the package has been delivered to the shipping address provided at checkout, the order will be considered fulfilled, and the delivery obligation of ZORIEN will be deemed completed.
Delivery confirmation provided by the carrier may be used as proof of delivery in the event of a payment dispute or chargeback.
Delivery Limitations
We do not offer local pickup.
We do not offer expedited, same-day, or next-day shipping at this time.
Orders are shipped only to the address provided at checkout.
Customers are responsible for ensuring that all shipping details are accurate and complete before placing an order.
ZORIEN is not responsible for delivery issues caused by:
-
incorrect shipping addresses
-
incomplete address information
Orders returned due to:
-
incorrect addresses
-
failed delivery attempts
-
refusal by the recipient
may be subject to additional shipping fees. Any refunds issued will exclude the original shipping costs.
Lost, Delayed, or Stolen Packages
While we work closely with our logistics partners to support timely delivery, ZORIEN is not responsible for delays caused by carriers, customs processing, or other circumstances beyond our control.
Risk of loss and responsibility for the shipment pass to the customer once the order has been handed over to the carrier.
ZORIEN is not liable for lost or stolen packages once the shipment has been confirmed as delivered by the carrier to the address provided at checkout.
Carrier delivery confirmation and tracking records may be used as evidence to dispute unauthorized chargebacks or payment disputes.
If your package appears delayed or lost, please contact us at:
Our support team will assist you in contacting the carrier and investigating the issue where applicable.
Delivery & Chargeback Notice
If a package is confirmed as delivered by the carrier to the shipping address provided at checkout, the order will be considered successfully fulfilled.
Delivery confirmation, tracking records, and carrier documentation may be submitted to the issuing bank or payment processor as evidence in the event of a chargeback or payment dispute.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at: