Contact information
📞 Contact INFO & Customer Support
At ZORIEN, we value our customers and are committed to providing clear, professional, and reliable support. Please review the contact information below to reach our customer service team.
1. Customer Support Hours
Our customer support team operates during the following hours:
Monday to Saturday: 9:00 AM – 6:00 PM (PST)
Sunday: Closed
We aim to respond to all inquiries within 1–3 business days, excluding weekends and public holidays.
Response times may be extended during peak seasons, promotional periods, or holidays.
2. How to Contact Us
📧 Email Support (Primary Contact Method)
For all inquiries, including order support, shipping questions, or after-sales assistance, please contact us at:
Email is our primary and most reliable support channel.
For written confirmation and the fastest resolution, we strongly recommend contacting us via email.
☎️ Phone Support (Limited Availability)
Phone support may be available for urgent matters during business hours:
United States: +1-424-382-5909
Please note that phone support availability may be limited based on support volume.
Email support is recommended for non-urgent inquiries and detailed requests.
💬 Live Chat (When Available)
Live chat support may be available on our website during business hours.
Availability depends on agent capacity and customer volume and is not guaranteed at all times.
3. Response Time
We strive to respond to all customer messages as quickly as possible.
Most inquiries are answered within 1–3 business days, but response times may vary during high-demand periods.
4. Privacy & Data Protection
We respect your privacy and handle all personal information in accordance with our Privacy Policy.
Customer communications are kept confidential and are not shared with third parties, except where required by law.
5. Feedback & Suggestions
We welcome your feedback and suggestions.
If you have ideas or comments on how we can improve our products or services, please feel free to contact us. Your feedback helps us continuously improve your shopping experience.
Thank you for choosing ZORIEN.
We appreciate your trust and look forward to assisting you.