❓ Frequently Asked Questions (FAQ)
ZORIEN
How long does it take to process my order?
Orders are typically processed within 1–7 business days, excluding weekends and public holidays.
Some items may be produced on a made-to-order basis and could require additional processing time. If your order requires extended processing, our support team will notify you.
How long does shipping take?
Estimated delivery time is 3–9 business days, depending on your location.
Delivery times are estimates only and are not guaranteed, as delays may occur due to customs clearance, carrier operations, or other factors beyond our control.
How much is the shipping cost?
We offer flat-rate international shipping, typically ranging from USD $45 to $55, depending on the destination.
The exact shipping cost will be calculated and displayed at checkout before payment.
Shipping fees are non-refundable once an order has been shipped.
What materials are used in ZORIEN jewelry?
ZORIEN jewelry is crafted using quality materials designed for everyday wear, which may include:
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Brass (copper-based alloy)
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High-quality plating (such as gold or silver tone finishes)
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Cubic Zirconia, Moissanite, or other stones (depending on the product)
Specific material details are listed on each product page.
Do you offer returns or exchanges?
Returns or exchanges are accepted only in accordance with our Refund & Return Policy.
Please note:
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Custom-made or personalized items are final sale and are not eligible for return or exchange.
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Returns are accepted only for incorrect or defective items reported within the required timeframe.
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All approved returns must meet the conditions outlined in our Refund Policy.
For full details, please review our Refund & Return Policy.
Is there a warranty on ZORIEN jewelry?
Yes. ZORIEN offers a one-year limited warranty covering manufacturing defects and workmanship issues under normal wear.
The warranty does not cover:
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Damage caused by misuse, water exposure, chemicals, or improper care
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Normal wear and tear
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Accidental or impact-related damage
Warranty claims are reviewed in accordance with our Terms of Service.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
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Credit Cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Apple Pay
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Buy Now, Pay Later options (Klarna, Affirm, Afterpay – availability may vary)
All payments are processed securely.
Where can I track my order?
Once your order has been shipped, a tracking number will be sent to your email.
You can use this tracking information to follow the progress of your shipment at any time.
Will the jewelry fade over time?
ZORIEN jewelry is designed for durability under normal wear.
However, plating longevity depends on personal usage and care. Frequent exposure to water, sweat, perfumes, lotions, or chemicals may affect the finish over time.
How should I care for my jewelry?
To keep your jewelry looking its best:
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Avoid contact with water, perfumes, and chemicals
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Remove jewelry before showering, swimming, or exercising
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Gently wipe with a soft cloth after each wear
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Store in a dry place when not in use
Proper care will help maintain the appearance and lifespan of your jewelry.
How can I contact ZORIEN customer support?
If you need assistance, please contact us at:
Our support team aims to respond within 1–3 business days, excluding weekends and public holidays.